Ahmed Mohtasim Zaber on LinkedIn: It’s always easier to solve things and do brilliant stuff when you’re… | 44 comments (2025)

📚 BaCk To ScHoOl ✏️Not quite, but it sure felt like it with these notebooks…Yesterday I got to attend a REAL LIFE, IN PERSON induction to HSBC.✅ Great colleagues✅ The history of the bank✅ Understanding how I fit in (and feeling like I can add value)I learnt some really cool things too, did you know…🏴󠁧󠁢󠁳󠁣󠁴󠁿 HSBC was founded by a Scotsman👵 One of the banks first customers, 150 years ago, is still a customer todayClearly we’re doing some CX right…back to it today help continue that legacy & move our CX in the right direction for customers & colleagues.#CX #CustomerExperience

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HSBC One is gaining traction with Gen Z, witnessing double-digit growth in our customer base among 18-27 year-old.We are committed to test annual enhancements of HSBC One — Introducing the concept of HSBC One 2.0🌟！Key highlights of our latest release for public testing:1️⃣ Lifestyle rewards can only come from your credit card? Now, even banking customers can have them. Introducing our all-new Flash Friday✌🏻lifestyle rewards platform, HSBC One customers can now unlock exciting beyond-banking rewards in travel, entertainment, and health — available every 2nd Friday of the month!2️⃣Don't let your salary just sit idle when it can be working harder for you. Herewith a faster way to make interest grow. Just 3 simple steps — Fund-in + Payroll + FX to get you 💰a bonus savings rate.3️⃣Consolidate your funds to unlock stacks of rewards🎁 — exclusive upgraded benefits by maintaining an average total relationship balance with us of HKD500,000 or above for 2 previous months.4️⃣Enjoy Hong Kong's most comprehensive shopping and spending rewards network with 💳HSBC Mastercard®️ Debit Card and our credit cards. Make every spend count!5️⃣Don’t forget the enhanced investment and insurance rewards — gifts and premium discounts.6️⃣ And the best part — digital: in just 5 mins, open an HSBC One account via📱HSBC HK App and you can have it all!Click https://grp.hsbc/6001SlBYB to check out more details.P.S. Flash Friday✌🏻November rewards ✈️ and details will be revealed later this week, stay tuned!#BankingUpgraded #HSBCOneUpgrade#RewardsReimagined

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📣Welcome to HSBC One 2.0We're thrilled to share that HSBC One is gaining traction with Gen Z, witnessing double-digit growth in our customer base among 18-27 year-old. To meet the evolving needs of this vibrant demographic, we are committed to annual enhancements of HSBC One — Introducing HSBCOne 2.0🌟！Key highlights of our latest release for public testing:1️⃣ Lifestyle rewards can only come from your credit card? Now, even banking customers can have them. Introducing our all-new Flash Friday✌🏻lifestyle rewards platform, HSBC One customers can now unlock exciting beyond-banking rewards in travel, entertainment, and health — available every 2nd Friday of the month!2️⃣Don't let your salary just sit idle when it can be working harder for you. Herewith a faster way to make interest grow. Just 3 simple steps — Fund-in + Payroll + FX to get you 💰a bonus savings rate.3️⃣Consolidate your funds to unlock stacks of rewards🎁 — exclusive upgraded benefits by maintaining an average total relationship balance with us ofHKD500,000 or above for 2 previous months.4️⃣Enjoy Hong Kong's most comprehensive shopping and spending rewards network with 💳HSBCMastercard®️ Debit Card and our credit cards. Make every spend count!5️⃣Don’t forget the enhanced investment and insurance rewards — gifts and premium discounts.6️⃣ And the best part — digital: in just 5 mins, open an HSBC One account via📱HSBC HK App and you can have it all!Click https://grp.hsbc/6001SlBYB to check out more details.🙌Thanks all whomade this project a reality!P.S. Flash Friday✌🏻November rewards ✈️ and details will be revealed later this week, stay tuned!#BankingUpgraded #HSBCOneUpgrade#RewardsReimagined

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## Why "The Way of HSBC" is a Perfect Fit**The concept of "The Way of HSBC" is an excellent choice for several reasons:**1. **Embodies Philosophy:** The Taoist concept of "Tao" encapsulates a profound philosophy about finding harmony, balance, and purpose. It suggests a deep-rooted, intrinsic way of being, rather than a superficial approach. This aligns perfectly with the idea of HSBC's commitment to customer centricity being an integral part of the bank's identity.2. **Conveys Journey:** A "way" implies a path or journey. By using this term, HSBC suggests that customer service is an ongoing process of improvement and evolution, not a static endpoint. This aligns with the idea of continuous growth and development for both the bank and its customers.3. **Highlights Authenticity:** The Taoist concept emphasizes authenticity and naturalness. By adopting "The Way of HSBC," the bank positions itself as genuine and sincere in its commitment to customer well-being, rather than simply a marketing slogan.4. **Creates a Strong Brand Identity:** The term is memorable and distinctive, helping to differentiate HSBC from competitors. It also implies a rich history and tradition, which can be leveraged to build brand equity.5. **Invites Exploration:** The Tao is a complex and multifaceted philosophy. By using this reference, HSBC invites customers and employees to delve deeper into the meaning of customer centricity and to discover new dimensions to the bank's commitment.**In essence, "The Way of HSBC" is more than just a tagline; it's a statement of purpose, a promise of authenticity, and an invitation to a deeper connection with customers.**

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Managing your payment needs doesn’t have to involve paper-based forms. Through HSBC Smart Transact’s digital, one-time onboarding process, we can provide a solution to manage your payment needs. With less complexity and more free time, the sky’s the limit for your business.HSBC Smart Transact. The clever way to manage your paymentsLearn more: https://grp.hsbc/6048svComEligibility criteria apply.#HSBCSmartTransact

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Today, we’ve published our Q1 2024 #BarclaysResults“In February, we set out a three-year plan to deliver a better run, more strongly performing and higher returning Barclays. We are executing in a disciplined way against our plan, and I am pleased with our Q1 performance. Barclays delivered a RoTE of 12.3%, as we progress towards our targets of >10% RoTE in 2024 and >12% in 2026.” Group CEO, CS Venkatakrishnan.Execution progress in Q1: ➡ Acquisition of Tesco Bank’s retail banking business, expected to complete in Q4 2024.➡ Delivered c. £200m of £1bn gross cost efficiency savings.➡ Sale of $1.1bn of US Consumer Bank credit card receivables to Blackstone.

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The World's Local Bank: HSBC.All great global brands are also great local brands. HSBC has for years run with that idea in itsmarketing and brand positioning.Watch the latest episode of "Q&A with John A. Quelch" and please add your comments about HSBC’s strategy. #HSBC #Banking #Branding #Marketing #Global #Local

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Your payment needs can be managed a lot quicker than you might think. HSBC Smart Transact can solve your domestic and international payment challenges with its one-time onboarding process. When weeks are reduced to days, your business could capitalise on the head start.HSBC Smart Transact. The clever way to manage your paymentsLearn more: https://grp.hsbc/6048SplA4Eligibility criteria apply.#HSBCSmartTransact

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Managing your payment needs doesn’t have to involve paper-based forms. Through HSBC Smart Transact’s digital, one-time onboarding process, we can provide a solution to manage your payment needs. With less complexity and more free time, the sky’s the limit for your business.HSBC Smart Transact. The clever way to manage your paymentsLearn more: https://grp.hsbc/6041SplfhEligibility criteria apply.#HSBCSmartTransact

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I was reading the M&S and HSBC announcement today (link in comments) - they've agreed to extend their existing partnership for 7 years. I wonder what the commercial terms and capabilities would look like if M&S Bank was running on top of one of the embedded banking players? Can HSBC Retail UK move as fast as, say, a NatWest Boxed? Or a ClearBank? How about a The Bank of London, Griffin offering? I'd suggest not.I would presume that the M&S financial services team have held some exploratory discussions with some of the embedded banking players. In many cases, I recognise that some of the offerings aren't quite on par with what HSBC can offer. Although I would imagine that, in the fullness of time, NatWest Boxed could certainly rival the HSBC offering directly (in terms of credit/balance sheet capabilities and availability, etc).At what point would (or should) M&S want to be able to run faster with it's own financial services play? Anyway good luck to both parties! (I'm a customer of both, too!)

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